Cloud Backup Built for Contact Centres
Keep Every Customer Conversation Safe, Available and Recoverable.
Automatically protect your call recordings and related data, keep them securely archived, and retrieve them when you need them.
HoduCC integration available today · Flexible CCaaS integration opportunities
Automated. Secure. Accessible. Built for contact centres.
Automated Cloud Backup
Protect call recordings automatically, without making backup a daily manual task.
Secure Call Archive
Keep recordings securely stored in the cloud as your data volumes grow.
Point-in-Time Recovery
Restore the data you need from your available backup history.
Scalable Protection
Scale your protection as call volumes and retention requirements grow.
Why Avetium
Built Around the Way Contact Centres Work
Contact centre data is generated continuously. Your backup solution should work the same way.
Your call data. Protected by design.
Backup That Works Around Your Contact Centre
Avetium automatically captures and protects recordings and associated data, reducing dependence on manual processes while giving your business a reliable path to recovery.
- Secure cloud archiving
- Easy data retrieval
- Flexible platform integration
Seamless integrations
Works With Your Contact Centre Environment
Avetium adds a dedicated backup and archiving layer around the platform at the heart of your customer interactions.
HoduCC
Automatically back up and archive HoduCC call recordings and related contact centre data.
Integration available
CCaaS
Your existing platform
Other CCaaS Platforms
We can assess your environment and integration requirements to determine the right approach.
Discuss your integrationCloud Archive
Secure, structured storage
One Solution. Multiple Possibilities.
Create the right backup and archiving environment for the way your operation works.
Explore the solutionSecurity & data protection
Designed to Keep Your Data Protected
Secure storage. Controlled access. Reliable recovery.
A reliable protection layer for your call data
Data stays protected throughout its backup and storage lifecycle, while access controls keep information available to the right people.
01
Customer Service
Review previous customer interactions when your team needs the full story.
02
Quality Assurance
Give quality teams reliable access to historical call recordings.
03
Dispute Resolution
Quickly retrieve relevant recordings when an interaction needs review.
04
Compliance & Retention
Maintain organised records that support data retention requirements.
Built for what’s next
Your Contact Centre Will Keep Generating Data. Your Backup Should Keep Up.
Avetium is being built to make data easier to protect, manage and recover—with broader CCaaS integrations and smarter ways to work with archived interactions.
Protect your data. Stay ready.
Protection that scales
Built Around Your Call Volume, Storage and Retention Needs.
Tell us about your contact centre and we'll help shape the right backup and archiving environment.
Pricing
Protection That Scales With Your Contact Centre
Your backup requirements are shaped by your call volume, storage needs and retention requirements.
Avetium offers a scalable approach to backup and archiving, allowing your data protection environment to grow alongside your contact centre.
Pricing tailored to your requirements
Let’s build the right protection plan for your operation.
Talk to Our Team About Your RequirementsAnswers, clearly explained
Frequently Asked Questions
Learn how Avetium handles integrations, security, recovery and scale.
Contact UsAvetium Backup & Archiving is a cloud-based data protection platform purpose-built for contact centres and compliance-driven businesses. It automatically captures, stores, and organises call recordings and operational data — making them instantly searchable, playable, and retrievable from any browser with no IT involvement. Unlike generic cloud storage tools, Avetium BAAS is designed specifically for regulated environments: it enforces encryption, retention policies, role-based access, and immutable audit trails out of the box.
Contact centre operators and regulated businesses across Nigeria and West Africa face a common set of challenges: • Manual backup processes that break down as call volumes scale • Regulatory requirements (CBN, NDPC, NCC) to retain customer communication records for years • Data loss due to reliance on local storage (USB drives, NAS) with no redundancy • Inability to find and retrieve specific recordings quickly during audits or disputes • No purpose-built, affordable archiving tool available in the local market Avetium solves all five by automating the entire backup, storage, and retrieval workflow — requiring no manual intervention after the initial setup.
The platform is designed for three primary customer segments: • Contact centre operators in financial services, telecoms, and insurance who need to retain call recordings at scale • Regulated businesses such as pension funds, banks, and government agencies with formal data retention obligations • Business Process Outsourcing (BPO) companies managing customer interactions on behalf of multiple clients It is particularly well-suited for organisations currently using HoduCC as their contact centre platform, or any organisation that records customer calls and needs a compliant archiving solution.
Avetium Backup & Archiving supports: • Call recordings (audio files in MP3 and MP4 format) • Call Detail Records (CDR) — metadata for every call including agent, campaign, duration, call type, and disposition • Operational logs and system activity records • Media files associated with contact centre interactions